intro
What breaks at every size
Org failures arrive on a schedule. Knowing which one is next turns a crisis into a maintenance task you did early.
0-5 · 5-20 · 20-50 · 50-150 · 150+
advanced
Hiring plans and budget, in the CFO's language
A headcount request is a bet about next year's output. Argue it bottom-up from outcomes and unit costs, in the CFO's language, never as a number you need.
20-50 · 50-150 · 150+
core
Process debt
Process accumulates like code and gets removed far less often. Every rule should name the failure it prevents and when that failure last happened, or it goes.
20-50 · 50-150 · 150+
advanced
Keeping speed at scale
Big organisations aren't inherently slow. They're slow because coordination cost grows quadratically unless you deliberately design it down, and a strong platform layer is what buys most of it back.
50-150 · 150+